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How 555ji Handles Your Personal Information

This Privacy Policy covers every piece of information you share with us when you open an account, move funds through GCash, Maya or InstaPay, or contact our support team.

Account data protectedGCash, Maya, InstaPay coveredYour access rights explainedClear data-deletion path
555ji How 555ji Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Privacy Rights

If you want to review, correct or remove personal data tied to your 555ji account — including payment records linked to GCash, Maya or InstaPay — our support team handles those requests directly. Describe your request clearly and include the email address on your account so we can locate your record without delay.

Live Chat Open the chat widget inside your account dashboard. Identify your query as a privacy or data request and an agent will pick it up directly.
Email Support Send your data request to our support address listed in the account help section. Include your registered email and the specific data you are asking about.
Account Settings Some data updates — like your contact number or linked e-wallet details — can be changed directly inside account settings without contacting support.
DATA SAFEGUARDS

How We Protect and Manage Your Information

Account security and data handling are built into how 555ji operates, not added as an afterthought. Every login uses OTP verification sent to your registered mobile number, so a password alone cannot access your account. We also apply SSL encryption across all pages, including the deposit and withdrawal screens where your GCash or InstaPay details are entered. Data we no longer need for legal or operational reasons is deleted on a regular retention schedule.

SSL Encryption

All data transferred between your device and our servers — including payment steps for GCash, Maya and InstaPay — is encrypted via SSL so it cannot be read in transit.

OTP Login Verification

Every account login triggers a one-time passcode to your registered mobile number. This stops unauthorised access even if your password is compromised.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage or clear cookies through your browser at any time.

Retention and Deletion

We hold account and transaction records only as long as needed for legal compliance and fraud checks. After that period, records are deleted from our systems on a scheduled basis.

Privacy Policy Questions Answered

Below are the questions we hear most often about how your data is used on 555ji, including what gets stored when you transact via GCash, Maya or InstaPay, and how to exercise your rights.

We record the transaction reference and amount to reconcile your account wallet, but we do not store your full GCash or Maya account credentials. Those remain inside your own e-wallet app.

Yes. Contact support via live chat or email with your registered account address and ask for a data access request. We will compile and send the relevant records to you.

Transaction records — including InstaPay cashouts and GCash deposits — are retained for the period required by applicable legal and fraud-prevention obligations, then deleted on schedule.

Only authorised internal staff and the third-party processors needed to complete a payment or fraud check can access your data. We do not share it with advertisers or unrelated parties.

Submit a deletion request through live chat or our support email. Include the email address on your account. We will confirm receipt and process the request subject to legal retention requirements.

We use session cookies for login continuity and preference cookies for your lobby layout. You can disable non-essential cookies through your browser settings, though this may affect how some features load.
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Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.