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What These Terms Mean for You at 555ji

These terms set out the rules that apply when you open an account and use 555ji, including how your wallet, payments via GCash, Maya, or InstaPay, and game access work. Read through them so you know exactly where you stand before you start.

Account eligibility conditionsGCash, Maya, InstaPay payment rulesWallet and withdrawal termsAccount suspension and closureHow to reach us with questions
555ji What These Terms Mean for You at 555ji
HOW WE HANDLE THIS

What We Do to Keep Your Account Safe

Data Handling Your personal details and payment records — including GCash and Maya transaction logs — are stored securely and used only for account verification and payment processing. We do not sell your data.
Cookie and Session Policy We use session cookies to keep your account logged in on mobile and desktop. You can clear cookies at any time; doing so will end your active session but will not affect your account balance or wallet.
Account Security Steps Every login triggers a one-time PIN sent to your registered mobile number. If you believe your account has been accessed without your permission, contact live chat immediately to freeze it.
Record Retention and Requests We keep account and transaction records as required. You can request a copy of your own data or ask us to close your account by contacting support with your registered email and mobile number.
TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Use the live chat icon on any page to ask about a specific clause, a payment hold, or an account restriction. Our team responds in English for Philippines accounts.
Email Support Send a written query to our support email if you need a documented response about your account terms, a withdrawal dispute, or a GCash or Maya verification issue.
Account Help Centre Log into your account and open the Help section for self-service answers on wallet rules, InstaPay transfer conditions, and account status checks without waiting for an agent.

Your Questions About These Terms Answered

Below are the questions we hear most from players in the Philippines about how these terms work in practice. If your question is not here, open the live chat and we will sort it out directly.

Access and eligibility depend on local law in your area. Whether you are in Cebu City or elsewhere, the same account terms apply, but availability is subject to what local law permits for your location.

We can update the terms at any time, but we will notify you through your registered contact details before changes take effect. Continuing to use your account after that notice means you accept the update.

If your account is suspended and you have a confirmed balance, we will process a return to your linked GCash or Maya account after identity verification is completed. Contact support to start that process.

Send a request to our support email with your registered mobile number and email address. We will pull your account records and share them with you within the timeframe required under applicable rules.

We verify your registered mobile number via OTP and confirm your linked e-wallet — GCash, Maya, or InstaPay — matches the name on your account before any withdrawal is processed and sent.

Reach out through live chat or email with the details of your dispute. Our team will review the account record and respond with a written explanation. Disputes are handled in line with these terms and applicable local law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.